How much are your services?
To find out our pricing, simply click the "Sign Up" button and select the region that you are interested in. The price will be displayed there.

Are there any other packages available?
All of our packages are displayed when you click the "Sign Up" button. We do not offer any other packages that are not displayed there.

Are there any recurring fees or hidden costs?
No. We only charge you once for our service, and there will be no recurring cost, or additional charge. We use a secure payment engine and do not keep any credit card information.

Is payment safe over the Internet?
Yes. We have processed thousands of clients, and have never had any issues with payment problems. We are easily reachable in the event something were to happen.

How long will it take to get access to the site?
When you register online, you will get instant access to the material.

Is there any other method to sign up?
You can register over the phone, or send a money order. Please contact us by phone or email for further details.

I’m a past member, how can I renew my account?
Please contact us by phone or email if you are interested in renewing your account. You will receive a 50% discount.

I’m having difficulty signing up, how do I do it?
First click the "Sign Up" button and select the program you are after. When entering your information, make sure you do not use any symbols such as dashes, hyphens, or apostophes in any of the fields. Do not start your User Id with a number. After you click "Create Login" if there is already someone using that ID, you will have to select another one. If you still have difficulties, give us a call.

What work experience or education is required?
The Civil Service is after a very diverse group of individuals for a very diverse number of careers. Requirements depend on the position you are applying for, so make sure you research the position you are after.

How long should I give myself to prepare?
Everyone is different, and the preparation times differ depending on education, experience and skill. Applying for a position can take up to or longer than a year. If you are preparing for an exam, it is best to give yourself at least a month to ensure that you are familiar with the material and environmnet. If you are pressed for time, you will just have to put more effort in each night.

I’m having difficulty with a certain section, how should I prepare more?
Most of the material should not be new, but you may just be out of practice. Continue working through as many questions as you can. You should even ignore the timer on the tests and try and answer each question. If you run out of time, you can restart the test afterward. The more effort you put in, and the more practice, the more likely you will pass the exam.

Do I need volunteer work to be hired?
Anything you can do to make you more competitive than other applicants will help your chances of being hired. Volunteer work is very important, especially in areas of mentorship, coaching or other areas of responsibility.

What is the passing mark for the entrance exam?
Each exam will have a different passing mark.

Should I contact the recruiting department for more information?
It is a good idea to go and speak to a recruiter before you apply to get information and suggestions. They are there to help you. Once you have applied, you must realize it may take a long time to process your application. It is ok to call if you have a specific relevant question, or if you have not heard back in a long time after a stage. I would strongly advise to ask them when to follow up a the end of the conversation. If you call too often, all you will do is annoy the staff.

Is it true you offer refunds if candidates are unsuccessful in the tests?
Yes! We are so confident in our product that we will refund your money in full if you are unsuccessful your exams. Click on the Money Back Guarantee Link for conditions. If you wish to continue preparing, we are more than happy to extend your membership in lieu of the refund. We will do anything we can to help you get hired.

I failed my test, how do I apply for a refund?
You will have to scan your results and email them to us, or fax the results to us at (416) 604 - 5544. We will review your account to ensure that you are in compliance with the terms and conditions of the Money Back Guarantee. If you are, then we will refund the card that made the purchase.